Home » Cloud File Transfer FAQ
How can I get more free GB?
Cloudsfer provides an easy and fast way to credit more free GB into your account by referring your friends and colleagues. For every friend who joins Cloudsfer through your referral URL, we’ll give you more GB free of charge!
Each account has its own referral URL and code, which can be found by clicking on the right upper-bar picture >> Manage Account >> Referral.
You can send the referral URL to your friends by copying the entire referral URL or simply by sharing and inviting your friends through social media, such as Facebook, Twitter and Google+.
Once they register to Cloudsfer, free GB will be added to your account.
For more information and further inquiries, feel free to contact us at [email protected]
Does the migration keep the folder hierarchy?
Yes, during the migration process, you can choose whether or not to keep the folder hierarchy by using the “Include parent folder” check box. The folder hierarchy will be kept once this option is checked.
If you have further questions, feel free to contact us at [email protected]
Can I migrate all types of files (doc, zip, png etc)?
Yes, you can migrate all types of files as long as they are supported by the target system and do not exceed its restrictions.
If you have further questions, feel free to contact us at [email protected]
Do I need to install anything on my computer in order to use your service?
No, there is no need to install any software or plugin, the migration is online, through the browser.
If you have further questions, feel free to contact us at [email protected]
How do I delete my account?
Will my files be deleted if I hit the “Delete” button next to my migration?
No, the “Delete” button will simply remove the migration plan from your Migration Plans list without making any changes to your source or target files.
If you have further questions, feel free to contact us at [email protected]
My migration report indicated that some files weren’t migrated, how can I know which specific files failed?
You can find a detailed report about each file under Migration Plans >> Details (next to the relevant migration) >> View Reports >> Click on the specific migration plan >> Download Detailed Report. An excel file will be downloaded to your PC and you’ll be able to see the status of each file in your migration.
If you have further questions, feel free to contact us at [email protected]
Where can I find details of my migration?
After creating a migration plan, you can click on the “Details” button next to the relevant migration. You will be able to see details such as the user you are connected with to the source and target system, selected path and detailed report about each file that was transferred. The Report can be downloaded by going to Reports >> Download Detailed Report.
If you have further questions, feel free to contact us at suppor[email protected]
Running out of credits in the middle of migration – how can I continue my migration without repeating the data already migrated?
After purchasing more credits, go to your Migration Plans page, click on “Details” next to the relevant migration and hit the “View Reports” button. Click on the failed migration (the status column indicates whether the migration was completed successfully or not) and click on “Try to transfer failed items”. This option will simply re-run your migration and will only transfer the remaining files.
If you have further questions, feel free to contact us at [email protected]
Do you keep my files?
Your files are kept for a short period of time during the copying process. As soon as a file is uploaded to
its destination, we delete it from our servers.
